Information We Collect

At PrimeXEvolve, we collect information that helps us provide better financial analysis services and improve your experience on our platform. We're transparent about what we gather and why.

• Personal details like name, email address, and contact information when you create an account
• Company information and business details for comparative analysis requests
• Usage data including pages visited, time spent on our platform, and interaction patterns
• Technical information such as IP address, browser type, and device specifications
• Financial data you choose to share for analysis purposes (encrypted and secure)
• Communication records when you contact our support team or participate in surveys

How We Use Your Information

Your information helps us deliver personalized financial insights and maintain a secure platform. We use data responsibly and only for legitimate business purposes.

We analyze company data to provide accurate comparative reports, customize your dashboard experience, and send relevant market updates. Our algorithms process information to identify trends and patterns that benefit your business decisions.

• Generating custom financial analysis reports and market comparisons
• Improving our analytical tools and platform functionality
• Sending important account updates and security notifications
• Providing customer support and responding to your inquiries
• Detecting fraud and maintaining platform security
• Conducting research to enhance our services (with anonymized data)

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted partners to provide our services effectively and securely.

Our partnerships include cloud hosting providers, payment processors, and analytical tools that help us serve you better. These companies are bound by strict confidentiality agreements and can only use your data for specified purposes.

• Cloud storage providers who host our secure servers and databases
• Payment processors for handling subscription fees and transactions
• Analytics services that help us understand user behavior (anonymized data only)
• Legal authorities when required by Vietnamese law or court orders
• Business partners for specific features you choose to use

Your Privacy Rights

You have significant control over your personal information. We believe you should understand and control how your data is used.

To exercise any of these rights, send us an email at help@primexevolve.com with your request. We'll respond within five business days and complete most requests within 30 days.

Data Security and Protection

We take data security seriously and use multiple layers of protection to keep your information safe from unauthorized access, theft, or misuse.

Our security measures include encrypted data transmission, secure server hosting, regular security audits, and staff training on data protection best practices.

• 256-bit SSL encryption for all data transfers and communications
• Secure cloud infrastructure with redundant backups and monitoring
• Two-factor authentication options for enhanced account security
• Regular penetration testing and vulnerability assessments
• Strict access controls limiting staff access to necessary data only
• Automated security monitoring and threat detection systems

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods.

Account information stays active while you use our services. Financial analysis data is retained for three years to maintain historical comparisons. Communication records are kept for two years for support purposes.

• Active account data: Retained while your account remains open
• Financial analysis reports: Stored for 3 years for historical reference
• Support communications: Kept for 2 years for quality assurance
• Usage logs and analytics: Anonymized after 18 months
• Payment records: Retained for 7 years as required by Vietnamese law
• Marketing preferences: Maintained until you opt out or close your account

When retention periods expire, we securely delete information using industry-standard methods that make data unrecoverable.

International Data Transfers

Our primary servers are located in secure facilities within Vietnam. However, some of our trusted service providers operate internationally, which may involve transferring your data across borders.

When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally approved mechanisms.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences and analyze how our services are used.

• Essential cookies for login sessions and security features
• Preference cookies to remember your dashboard settings and language choices
• Analytics cookies to understand user behavior and improve our platform
• Marketing cookies for relevant advertising (only with your consent)

You can control cookie settings through your browser or our cookie preference center. Disabling certain cookies might limit some platform functionality.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform.

Minor updates for clarity or legal compliance may not require notification, but we'll always update the "Last Modified" date at the top of this policy.